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Airlines Aeroflot, V, Váci utca 4 tel 318-5955; Air France, V, Kristóf tér 6 tel 1/318-0411; Alitalia, V, Bajcsy-Zsilinszky út 12 tel 1/483-2170; British Airways, V, East-West Business Centre, VIII, Rákóczi út 1-3 tel 1/411-5555; CSA, V, Vörösmarty tér 2 tel 1/318-3175; KLM, VIII, Rákóczi út 1-3 tel 1/373-7737; Lufthansa, V, Váci utca 19-21 tel 1/266-4511; Malév, V, Dorottya utca 2 tel 1/235-3565: SAS, V, Bajcsy-Zsilinszky út 12 tel 1/266-2633.

Airport information Terminal 2A: tel 1/296-7000 for departures, tel 1/296 8000 for arrivals. Terminal 2B: tel 1/296-5053 for departures, tel 1/296-5882 for arrivals. The Centrum Minibusz runs from outside the terminal buildings to the Kempinski Hotel on Erzsebet tér in downtown Pest (every 30min; 5.30am-9pm; 800Ft); tickets can be purchased on board. Alternatively, the Airport Minibus service can take you directly to your address in the city: tickets (1800Ft) can be purchased while waiting in the luggage hall or when you come out into the main concourse. You can also return to the airport on the minibus - call 1/296-8555 a day in advance if you're on an early flight, and allow a couple of hours to get there.

Banks and exchange There is a 24-hour exchange service at Tribus, Apáczai Csere János utca 1. You can transfer money from abroad through the Magyar Külkereskedelmí Bank, V, Szent István tér 11; through Interchange, the regional agents for Western Union, which have branches at the main stations and in the city centre tel 1/266-4995; and through the American Express Moneygram service (minimum $100), V, Deák utca 10 tel 1/235-4330. Money transfers allegedly take only a few minutes. The Magyar Külkereskedelmi Bank also has safe-deposit boxes for storing valuables.

Bike rental Try Charles Rent-a-Bike at Charles Apartments , XI, Hegyalja út 23 tel 1/202-3414; and Nella Bikes off Bajcsy-Zsilinszky út at V, Kálmán Imre utca 23 tel 1/331-3184. The Bike Store at VI, Nagymezo utca 43 tel 1/312-5073, and Kerékvár at I, Hunyadi János utca 4, at the Buda end of the Lánchíd tel 1/214-8814, both sell and repair bikes.

Bookstores English-language bookstores include Bestsellers at V, Október 6 utca 11 tel 1/312-1295, (note you cannot order via the website); the CEU Bookshop at Nádor utca 91/327-3096; the foreign language bookshop in the Párizsi Udvar at V, Petofi Sándor utca 2 tel 1/235-0380; Király Books, II, Fo utca 79 tel 1/214-0972; Libri at VII, Rákóczi út 10; Fókusz at VII, Rákóczi út 14-16; Litea at I, Hess András tér 4 tel 1/375-6987; and Studium at V, Váci utca 22. There are secondhand bookstores ( Antikvárium ) at V, Váci utca 28 & 75; V, Múzeum körút 15; and Bibliotéka on the corner of Andrássy út and Bajcsy-Zsilinszky út. Rhythm'n'Books at the back of the courtyard at V, Szerb utca 21-23 (Mon-Fri noon-7pm), has a good range of secondhand English paperbacks.

British Council , VI, Benczúr utca 26 tel 1/478-4700, fax 342-5728, . Library, newspapers and a noticeboard. Mon-Thurs 11am-6pm, Fri 11am-5pm; closed Aug.

Camping and Caravanning Club VIII, Baross utca 21 tel 1/317-1711 (Mon-Fri 10am-6pm). Can supply canoeing maps of the Danube, advise on equipment and arrange reductions for FICC members.

Car rental Avis at V, Szervita tér 8 (by the Jet petrol station under the multistorey car park) tel 1/381-4685, fax 318-4859, ; Budget at the Hotel Mercure Buda , I, Krisztina körút 41-43 tel & fax 1/214-0420, ; Europcar at Ülloi út 62 tel 1/477-1080; Hertz at V, Aranykéz utca 4-8 tel 1/296-0999, fax 296-0998, . All these companies also have offices at the airport.

Car breakdown The Magyar Autóklub runs a 24-hour breakdown assistance; dial 188.

Couriers DHL, VIII, Rákóczi út 1-3 tel 1/266-2640; Fedex, IX, Nádasdy utca 2-4 tel 216-3606; UPS, X, Kozma utca 4 tel 0640-262-000, fax 432-2210.

Driving information For motoring information contact Magyar Autóklub, II, Rómer Floris utca 4A tel 1/345-1800, fax 345-1801, ; for traffic conditions in Budapest contact Fovinform tel 1/317-1173; for national conditions contact Útinform tel 1/322-2238 or 322-7052.

Embassies Australia, XII, Királyhágó tér 8-9 tel 1/457-9777; Austria, VI, Benczúr utca 16 tel 1/351-6700; Bulgaria, VI, Andrássy út 115 tel 1/322-0824; Canada, XII, Budakeszi út 32 tel 1/392-3360; Czech Republic, VI, Rózsa utca 6 tel 1/351-0539; Denmark, XII, Határor út 37 tel 1/355-7320; Germany, XIV, Stefánia út 101-3 tel 1/467-3500; Ireland, V, Szabadság tér 7, Bank Center, 7th floor tel 1/302-9600; Israel, II, Fullánk utca 8 tel 1/200-0781; Netherlands, II Füge utca 5-7 tel 1/326-5301; New Zealand, VI, Teréz körút 38, 4th floor tel 1/331-4908 (by appointment only); Norway, I, Ostrom utca 13 tel 1/212-9400; Romania, XIV, Thököly út 72 tel 1/352-0271; Russian Federation, Bajza utca 35 tel 1/312-6608; Slovakia, XIV, Stefánia út 22 tel 1/460-9010; Slovenia, II Cseppko utca 68 tel 1/438-5600; Sweden, XIV, Ajtósi sor 27A tel 1/460-6020; UK, V, Harmincad utca 6 tel 1/266-2888; USA, V, Szabadság tér 12 tel 1/475-4400.

Emergencies Ambulance 104; police 107; fire service 105.

Hospitals and dentistry There are 24-hour casualty departments at V, Hold utca 19, behind the US embassy tel 1/311-6816, and at II, Ganz utca 13-15 tel 1/202-1370. The Országos Baleseti Intézet VIII, Fiumei út 17 tel 1/333-7599, specializes in broken limbs and accidents; Profident, VII, Károly körut 1, is a round-the-clock dentist where they speak English. A private clinic with English-speaking personnel is the IMS (International Medical Services) at XIII, Váci út 202 tel 1/329-8423 (Mon-Fri 7.30am-7pm) and at III, Vihar utca 29 tel 1/388-8257 (24-hour). Embassies can also recommend private, foreign-language-speaking doctors and dentists.

International buses and trains International train tickets should be purchased 24-36 hours in advance, at the stations or the MÁV booking office, VI, Andrássy út 35 (Mon-Fri 9am-5pm, until 6pm April-Sept; tel 1/322-8082, ). Bookings are required on all international train routes but it may not be possible to obtain them on trains leaving from Kobánya-Kispest. This also applies to services from Zugló Station, which sometimes handles international traffic. The Vienna-bound Wiener Waltzer often runs late, so reserve sleepers on from Austria in Budapest. Also bring drinks, as the buffet staff overcharge shamelessly. Tickets for international buses must be purchased at the bus station in hard currency, and should be booked 24 hours in advance. The majority of international bus services currently depart from the Erzsébet tér bus station (tel 1/485-2100), though this bus station will eventually move elsewhere.

Internet access Smaller places tend to be cheaper but do not have such fast machines, printers or games as the larger places. Only those specified have English keyboards. Ami , V, Váci utca 40 (daily 9am-2am; 700Ft an hour; some English keyboards), has fifty terminals, plus games available. Other options include Budapest Internet Café , V, Kecskeméti utca 5 (daily 10am-10pm; 700Ft an hour; some English keyboards); Castro , IX, Ráday utca 35 (Mon-Fri 10am-midnight, Sat & Sun 2pm-midnight; five terminals; 500Ft an hour); Click , VI, Jókai tér 3 (24hr; twenty terminals; 700Ft an hour, or 500Ft 2-10am); Eckermann Café , VI, Andrássy út 24, near the Opera House (Mon-Sat 2pm-10pm; two terminals - you'll need to go in and book days in advance, but it's free); Enternet at V, Deák Ferenc u. 15 on the corner of Vörösmarty tér (daily 10am-9pm; nine stand-up terminals - 15min only which means a fast-moving queue, and it's free, so ideal for just checking emails); Libri Könyvpalota , VII, Rákoczi út 12, upstairs in the bookshop (Mon-Fri 10am-7.30pm, Sat 10am-3pm; ten terminals; 300Ft an hour); Vista Visitor Center , VI, Paulay Ede utca 7 (Mon-Fri 8am-8pm, Sat & Sun 10am-6pm; eight terminals, some English keyboards; 600Ft an hour); and Matávpont , Mammut shopping mall, II, Lövoház utca 2-6, 1st floor (daily 9am-8pm; 500Ft an hour). Finally, Internet Galéria , at VI, Szondi utca 79 (daily 7am-10pm; five terminals; 300Ft an hour), is a small cheap café with coffee and drinks.

Laundry Házimosoda, V, Galamb utca 9 tel 1/200-5305 (Mon-Fri 8am-7.30pm, Sat 9am-1pm), offers laundry and dry cleaning; Irisz Szalon V, Városház utca 3-5 (Mon-Fri 7am-7pm, Sat 7am-1pm), is one of the few self-service launderettes left in the city.

Lost property For items left on public transport go to the office at VII, Akácfa utca 18 tel 1/267-5299 (Mon, Tues & Thurs 7.30am-3pm, Wed 7.30am-7pm, Fri 7.30am-2pm). Lost or stolen passports should be reported to the police station in the district where they were lost. Any found are handed to the relevant embassy.

Pharmacies Details of each district's 24-hour pharmacy are posted in every pharmacy's window. Central 24-hour pharmacies include those at Alkotás utca 2, opposite Déli station, and at Teréz körút 41, near Oktogon. For herbal remedies try Herbária, VIII, Rákóczi út 49, and V, Bajcsy-Zsilinszky út 58.

Photo booths Passport-sized photos are available from automatic booths in Deák tér, Kálvin tér, Nyugati tér and Moszkva tér metro stations (400Ft for 4 colour photos); Sooter's at V, Deák Ferenc. utca 22 (399Ft for 4 colour shots); and the third floor of the Corvin department store on Blaha Lujza tér.

Photocopying Copy General, XI, Karinthy Frigyes utca 4-6 (open 24hr).

Post offices Main office/poste restante at V, Petofi Sándor utca 13 (Mon-Fri 8am-8pm & Sat 8am-2pm), and a late-night post office by Keleti Station at VII, Baross tér 11/c (daily 7am-9pm).

Religious services in English Anglican: Sun 11am - ring the rectory at 0623/452-023 for details of where the service is being held; Baptist: Sun 10.30am, International Baptist Church, II, Törökvész út 48-54 (Móricz Zsigmond Gimnázium) tel 1/319-8525; Roman Catholic: Sat 5pm, Pesti Jézus Szíve Templom, VIII, Mária utca 25 tel 1/318-3479.

Taxis Citytaxi has an English-speaking service tel 1/211-1111, but other reliable companies include: Volántaxi tel 1/466-6666; Fo taxi tel 1/222-2222; Buda-taxi tel 1/233-3333; and Tele-5-taxi tel 1/355-5555.

Telephones International calls can be made from any phone booth on the street or from the Telephone and Telegram Bureau, V, Petofi Sándor utca 17-19 (Mon-Fri 8am-8pm & Sat 10am-4pm); the international operator can be reached on 199.

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